Silvercore Refund & Rebooking Policy

We understand life happens. Here’s how you can cancel or reschedule any in-person course, whether it’s classroom-based or live-fire.

Refunds

All sales are final - we do not offer refunds.
In cases of medical emergencies or other serious circumstances, you may request a credit by contacting us with supporting documentation. Credit approval is at Silvercore’s discretion.

Rebooking or Cancelling In-Person Courses

• 15 or more days’ notice:
  You may reschedule your course for full credit at no cost.
• 2 to 14 days’ notice:
  You may reschedule with a $100 rebooking fee.
• Less than 2 days’ notice or no-show:
  No credit or refund will be issued.

Business days are Monday to Friday, 9:00 AM to 5:00 PM (PST).
You must call us during business hours to cancel or reschedule.
Voicemails or emails outside of these hours will be processed and marked as received for the next business day.

Online Courses

All online course purchases are non-refundable and non-transferable.

Silvercore Club Membership

Silvercore Club Memberships are a recurring subscription that is automatically renewed at the end of your billing period (ie. every 1 year, 2 years, etc.). The auto-renewal will be for the same billing frequency as the previous one chosen (unless a change to the billing frequency is requested) and is billed using the card on file from your last membership transaction. Auto-renewal helps to ensure that your membership and insurance stay valid and that you maintain continued compliance with the RCMP Canadian Firearms Program policy club membership requirements. The auto-renewal feature can be toggled on and off at any time by logging into your account.

Due to Silvercore Club insurance and member benefits, we are unable to refund memberships for any reason after the time of purchase. Silvercore Club memberships meet Canadian legal issuance requirements for ATT’s as well as restricted PAL’s. Silvercore is not responsible for individual firearms officers denying an applicant an ATT or RPAL and membership in the Silvercore Club does not guarantee ATT issuance.

Silvercore reserves the right to assess exigent situations on the basis of their merit and maintains sole discretion over the resolution of such cases.

If We Cancel

If Silvercore cancels your course, you will receive a full refund of course fees.
We are not responsible for travel, lodging, or other expenses. We recommend booking refundable travel arrangements or using travel insurance.

Payments

Payments are due at time of order, taxes are extra. All courses must be paid for prior to the course date. If you have not elected to pay by credit card online, please contact Silvercore to arrange payment prior to course date.

Silvercore accepts VISA, MasterCard, Amex, debit and cash. Orders paid by debit or cash must be arranged prior to shipment of goods or attendance of class. Please call the office at 604–940–7785 to make arrangements.

Credit List

If a student/customer wishes to be put on a credit list instead of rebooking a course, that credit must be used within two years or the amount retained on credit will expire. The student/customer is obligated to retain proof of original purchase and credit in order to redeem the credit. Credits are not tied to a specific product, rather the original amount paid for the product or service. If the price of a product has increased since initial time of purchase, the customer will be responsible for paying the difference.

Gift Cards

Silvercore gift cards are for specific products only and have no cash value. Gift cards expire two years after purchase.

Products

Regular priced merchandise

1. Within 14 days of the shipping date, you can exchange your item or receive a refund to the original method of payment.

2. After 14 days, you can exchange your item, or we’ll issue you a merchandise credit on a gift card.

3. After 30 days, we will no longer accept returns or exchanges.

Please note: Shipping costs are not-refundable and you are responsible for return shipping.

Sale merchandise

Within 14 days of the shipping date, you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.

Return and exchange details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll be required to present a valid receipt. If you return your items in-store, we can process an exchange or issue you a merchandise credit.

Orders and shipments

All orders placed will take approximately 1 business day to process and send out. All orders placed outside of regular business hours (Monday-Friday 09:00-17:00) will be fulfilled the next following business day.

Canada Post is the shipment facilitator of items shipped by Silvercore. Please be aware that all shipping times are dependant on the carrier.

Other important information:

Attendance Policy

100% attendance is mandatory for all courses. This is especially important for the CFSC/CRFSC and CORE Hunter Education courses, as both the RCMP and BCWF require a minimum number of instructional hours before participants are eligible to complete the exam.

If you arrive late, your instructor has the authority to deny entry to the class. In this case, our Refund & Rebooking Policy will apply, and you will forfeit your seat and course fee.

Students who are turned away for lateness must rebook at their own expense.

To avoid issues, please arrive at least 15 minutes early to ensure you're checked in and ready to begin on time.

Ammunition

Please note that absolutely no live ammunition is allowed into the CFSC/CRFSC, CORE, or any other non-live fire course. Therefore, it is strictly prohibited to bring such to classes you may be enrolled in.

Peace Bond

Please also note that if you have been subject to a peace bond, protection order you will need to first receive approval from the Canadian Firearms Centre prior to attending a class. You can contact the Canadian Firearms Centre at 1-800-731-4000.

Prohibited from firearm possession

Any individual prohibited from possessing firearms cannot attend any of our firearms courses including the CFSC/CRFSC, and live fire courses.